Last Updated: November 14, 2025
Welcome to Highland Propane (“Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of our website, services, and any related tools or features provided by Highland Propane.
By visiting our website or using our services, you agree to comply with these Terms. If you do not agree, please discontinue use of our site and services.
1. About Us
Highland Propane is a propane delivery and service provider offering fuel delivery, tank installation, maintenance, and customer support to residential and commercial customers in our service areas.
Business Address:
7221 US Hwy 19E, Elk Park, NC 28622
Email: highlandpropane@yahoo.com
Phone: 828-733-1240
2. Use of Our Website
a. Eligibility
You must be at least 18 years old to use our website or request services.
b. Acceptable Use
You agree not to:
- Engage in unlawful or harmful activities
- Interfere with the website’s functionality
- Attempt to access restricted areas or systems
- Use our website to transmit malicious code
We reserve the right to restrict access to anyone who violates these Terms.
3. Services Provided
Highland Propane provides propane delivery, tank installation, system inspections, emergency assistance, and other propane-related services. Service availability may vary based on:
- Delivery schedules
- Weather conditions
- Safety requirements
- Geographic service areas
We reserve the right to modify, pause, or discontinue services when necessary.
4. Pricing & Payment
a. Pricing
All pricing, including fuel rates and service fees, is subject to change based on market conditions, operational costs, and industry standards. Pricing will be clearly communicated before service is performed whenever possible.
b. Payments
Payment may be made through our online billing portal, by mail, or in person. By submitting payment information, you confirm that the method used belongs to you or that you have authorization to use it.
c. Late or Missed Payments
Failure to pay for services may result in:
- Service interruption
- Late fees
- Collection actions
We retain the right to recover unpaid balances.
5. Customer Responsibilities
Customers agree to:
- Maintain safe and accessible delivery conditions
- Keep propane tanks and systems in safe working order
- Follow all propane safety guidelines
- Notify us immediately of leaks, damage, or concerns
We are not liable for issues caused by improper customer maintenance or unauthorized modifications.
6. Emergency Services
Highland Propane may offer emergency response options depending on availability and safety conditions. We cannot guarantee immediate emergency response, and customers should contact emergency services (911) in life-threatening situations.
7. Intellectual Property
All content on the Highland Propane website—including text, graphics, logos, images, and layout—is owned by us or licensed for our use. You may not:
- Copy
- Distribute
- Modify
- Reproduce
any content without written permission.
8. Third-Party Links
Our website may contain external links, including payment processors and social media platforms. These third-party sites have their own privacy and usage policies. We are not responsible for their content, security, or actions.
9. Limitation of Liability
To the fullest extent permitted by law, Highland Propane is not liable for:
- Indirect or incidental damages
- Loss of profits or data
- Service interruptions due to events beyond our control
- Damage resulting from customer negligence or misuse
Our total liability will not exceed the amount paid for the service in question.
10. Disclaimers
We make reasonable efforts to keep our website accurate and up-to-date. However, we do not guarantee:
- Accuracy of information
- Uninterrupted website operation
- Error-free performance
Services are provided “as available.”
11. Indemnification
You agree to indemnify and hold Highland Propane harmless from any claims, damages, or expenses arising from:
- Misuse of our website or services
- Violation of these Terms
- Infringement of third-party rights
12. Changes to These Terms
We may update or modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services constitutes acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of the State of North Carolina. Any disputes shall be resolved in local courts with jurisdiction over Elk Park, NC.
14. Contact Us
For questions or concerns regarding these Terms, please contact us:
Highland Propane
7221 US Hwy 19E
Elk Park, NC 28622
Email: highlandpropane@yahoo.com
Phone: 828-733-1240